Solutions / Customer returns
Returned goods, graded honestly and sold to buyers who want them
Returns are mixed by nature: some untouched, some opened, some damaged. XitStock grades them so buyers know what they are bidding on, which is the only way returns bring a fair price instead of a guess.
How XitStock handles customer returns
- Condition grades on every lot
- A through X, from factory sealed to parts only, with a plain definition for each so an open-box lot is not mistaken for a salvage lot.
- Manifested or unmanifested
- List with a line-level manifest when you have it. When you do not, state it, and buyers price accordingly.
- Returns processors and 3PLs
- If a 3PL handles your returns, it can list on your behalf as seller of record, hide your brand, and release from its own dock.
- Claims window, both ways
- A buyer can raise a claim against the manifest after delivery. Payout follows the window. That protects honest sellers as much as buyers.
Buyers of returns
Refurbishers, bin stores, online resellers, parts recovery and discount retailers who know how to work a graded lot. All buyers are verified businesses, and your buyer criteria decide who can see and buy the lot.
Every lot, the same way
- Upload once
- Manifest, photos, grade, pallet facts, removal date. AI assistance drafts the listing; you approve it.
- Know your net
- Your fee and net are shown before you publish. Commission only; no subscription or listing fee.
- Secured before release
- Payment is held, freight is booked, your dock gets a release code.
- Told as it happens
- Bids, offers, payment and shipment updates by email or text, as you set in your profile.
Returns are inventory. Treat them like it.
One upload. Every possible Xit.